On this page we will explain what a Player Timeline is, how it's used and how this can help your support team's efficiency.
With this great feature, your support no longer needs to waste time on asking players to send unnecessary screenshots and forward emails of missing offers. In the Player Timeline, you can see a full list of all the actions/activities that have been triggered for a player. This means that you will be able to see exactly what SMS's, emails, notifications, bonuses etc. that a player has received from your brand.
To find the Player Timeline, simply search for the user ID, external user ID, or email address (full email) in the navigation bar to the left. For easy navigation, there is a Timeline Filter available where you can filter on action type and pick the relevant dates for your search. From the Player Timeline, you can open up the relevant activity, for any action in the list, and get the exact visual of, for example, an email that the player has received.
Pro Tip: With the help of you can set up FT CRM accounts for your support team, giving them only the necessary access they need to perform their daily tasks.
The actions are displayed on the Player Timeline in reverse chronological order, with the most recent actions at the top.
Each action has an associated colour. We can see this from the Player Timeline, the Activity overview and in Activity Boxes in Lifecycles. These are set-up and managed from Action Type Management from within FT CRM.
Hint: Manage your action type notification settings from the settings menu:
Settings > CRM > Manage Action Notification Types
Taking the image below as an example, let's take a look at the information we can on the Player Timeline.
Firstly we can see a timestamp with the date and time the action was triggered to the player (Friday at 10:10 UTC). We can also see the activity ID (ACT-2867).
The blue circle tells us that the action type was an Email.
The icons (for email & SMS) relate to the conversion events and their statuses; sent, delivered & opened. We can see that the email was sent as the icon is green. The email has not yet been delivered or opened as the icon is red.
Hovering over green icons will display a timestamp for each status.
Next, we can see the action name, activity name and the subject line underneath (for email).
Depending on the action type, you may see different information displayed. For example, for SMS it will show the message and the unsubscribe link. With Credit Bonus Code the bonus code will be displayed.
Hovering over the action type on the player timeline gives you the opportunity to preview (for Email only), to navigate to the activity and to view as JSON.
Note: ⌛ Pending Actions that have not yet triggered will be displayed at the beginning of the timeline.