A Failed Action is an Action that wasn’t processed as expected, for example, an email not reaching your players or a Bonus not being credited.
As an example, Actions can fail due to an issue with a 3rd party provider or invalid data such as an incorrect email address or phone number among other things.
The main goal behind the Failed Actions section is to empower you, as our Partner, by creating awareness and alerting any Failed Actions - allowing you to review them and take any necessary actions.
Note: The alerts can be seen in various places on the platform, and are visible to all users.
They can also be sent by email or Slack message, however, this needs to be configured to work. Kindly reach out to your Partner Manager to make sure this is setup for you.
To get access to the Failed Actions section, you need the 'Failed Actions Portal Admin' role assigned to your user.
Once you've got access, you can navigate to the Failed Actions from the main menu; CRM -> Failed Actions, or by clicking any of the alerts you've received.
On the Failed Actions landing page (the 'Pending' section), you will be able to review any Activities with Failed Actions. To see which User IDs were affected as well as the error you can click on an Activity, then click on an Action, from there you will be able to review the data at a user level:
After you are done reviewing it, you can dismiss a Failed Action by selecting any Activity, Action, or User ID and clicking on the Dismiss Failed Actions button:
By dismissing a Failed Action, you're essentially acknowledging that you've seen/reviewed it.
Once an Action has been dismissed, you will find it in the 'Dismissed' section.