Fast Track gives customer support teams direct access to accurate information so that they can resolve campaign queries with ease.
Fast track for customer support teams
Verify what a player has received and when
See communications from the player's point of view
Achieve faster resolution times
Work from your existing customer support solution
Accurate Information. Fast Resolutions.
Investigating what players have received and when can be frustrating. Reviewing campaign plans, cross-referencing these with segmentation lists and maintaining the quality of your contact is a real challenge.
Fast Track provides you with a single timeline view of everything a player has received. Simple.
Knowing a player received an email on a specific date is great, but if a player asks you about the content of an offer, you really need to know the details.
Fast Track’s player timeline view increases first contact resolutions by providing visual previews of exactly what the individual player was sent, making it easier to answer questions or resolve any issues.
Logging into multiple back offices while trying to provide exceptional customer service can be a bit of a juggling act. To ensure that Fast Track doesn’t add to the load, we’ve made the player timeline available to be embedded in your support tools, so that you can investigate without having to open another tab.
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Customer Support Teams
BI / Data Teams
Responsible Gaming Teams