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Customer Support Teams

Fast Track gives customer support teams direct access to accurate information so that they can resolve campaign queries with ease.

Fast track for customer support teams

First-time resolutions are easy when you have the right tools.

  • Verify what a player has received and when

  • See communications from the player's point of view

  • Achieve faster resolution times

  • Work from your existing customer support solution

Accurate Information. Fast Resolutions.

How Fast Track helps customer support teams achieve more first time resolutions

Player Timeline Gives you the whole story

Investigating what players have received and when can be frustrating. Reviewing campaign plans, cross-referencing these with segmentation lists and maintaining the quality of your contact is a real challenge.

Fast Track provides you with a single timeline view of everything a player has received. Simple.

Visual previews take the guesswork out of what players received

Knowing a player received an email on a specific date is great, but if a player asks you about the content of an offer, you really need to know the details.

Fast Track’s player timeline view increases first contact resolutions by providing visual previews of exactly what the individual player was sent, making it easier to answer questions or resolve any issues.

Manage everything in one place by integrating with your CS solution

Logging into multiple back offices while trying to provide exceptional customer service can be a bit of a juggling act. To ensure that Fast Track doesn’t add to the load, we’ve made the player timeline available to be embedded in your support tools, so that you can investigate without having to open another tab.

EXPLORE BY TEAM

Empowering entire organisations

CRM Teams

Free up 60% of your time with a better process

CRM teams across the iGaming industry are spending the majority of their time on execution. We want to change that.

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Management Teams

Productivity, cost-savings, capabilities all in one

We are determined to ensure that you have access to a platform that shifts your organisation into the digital age and relieves the strain on your internal resources.

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Tech Teams

Banish the backlog, one integration to rule them all

Invest in a real-time data platform that you can grow with. It’s not just an engagement platform, it’s an iGaming tech stack.

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Product Teams

Realise your vision with on-site engagement

Invest in a platform that shares your vision and explore new opportunities for player engagement.

Customer Support Teams

Improve service and first contact resolution

Fast Track gives customer support teams direct access to accurate information so that they can resolve campaign queries with ease.

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Compliance Teams

Avoid penalties with robust processes

Advanced capabilities with full visibility. Stay in control of your data and processes.

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BI / Data Teams

Complete access and make your data actionable

Unlock the full potential of your data with full access, in-depth reporting and actionable insights.

Responsible Gaming Teams

Build a risk profile with RG health

Every operator has a responsibility towards ensuring their players gameplay activity remains healthy and compliant. We put this at the very core of our platform through the use of real-time data.

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