CRM teams across our industry are spending the majority of their time on execution. Churning out endless campaigns without being able to be truly creative or assess what is working (or not). With FT CRM you have more time for what really matters - planning and analysis.
* We have asked our partners that migrated to FT CRM to compare time spent vs. previous platforms. This includes time needed for end-to-end creation, from scratch a multi-channel (SMS, Email, Push, Bonus) and multi-local campaign.
Most teams have to work with 3-4 different platforms in order to roll out a multi-channel campaign. Apply a bit of pressure on the team with a time sensitive offer and you have a recipe for disaster.
FT CRM provides you with the ability to prepare reactive offers, and an integrated QA portal so that you can avoid unnecessary errors. Allowing you to react with confidence in your process.
FT CRM includes a specially designed player profile and timeline for your customer support team. Every movement and engagement with the customer will be recorded in this profile. You can even open the email to review exactly what was sent to the player.
PLAYER TIMELINE EXAMPLE
We look forward to exploring how we can help you achieve better results